HelpDesk API

HelpDesk API (1.0.0)
Introduction
Authentication
Common notions
Gotchas
HelpDesk apps
Licenses
Agents
Subscriptions
Teams
Templates
Audit log
Tickets
Imported tickets
Tags
Transactions
Custom fields
Email domains
Mailboxes (inboxes)
Reply addresses
Spam management
Canned responses
Rules
Macros
Views
Webhooks
Reports

Relative dates and date/time ranges
Ticket silos (folders)
User-Agent header
List licenses
Create license
Get license
Update license
Send forwarding instructions
List agents
Create agent
Batch update agents
Get agent
Update agent
Delete agent
List subscriptions
Create subscriptions
Update subscription
Cancel subscription
Terminate subscription
List teams
Create team
Update teams
Get team
Update team
Delete team
List templates
Create template
Get template
Update template
Delete template
Send test message
Generate template preview
Returns audit log events
List tickets
Create ticket
Get ticket
Update ticket
Delete ticket
Add tag
Remove tag
Add followers
Remove follower
Merge ticket
Unmerge ticket
Send rating request
Get original message content
Move ticket to silo
Delete tickets attachment
Create imported ticket
Create imported ticket transaction
Upload attachments for imported ticket
List tags
Create tag
Get tag
Update tag
Delete tag
Add tag
Remove tag
Basic flow
Common tasks
Create transaction
Get transaction
Upload attachment
Delete attachment
List custom fields
Create custom field
Get custom field
Update custom field
Delete custom field
Email domains list
Create email domain
Get email domain
Delete email domain
Verify email domain
Check domain availability
List mailboxes
Create mailbox
Get mailbox
Update mailbox
Delete mailbox
List reply addresses
Create reply address
Get reply address
Delete reply address
List trusted emails
Trust an email
Get trusted email
Remove trusted email
List blocked emails
Block an email
Get blocked email
Remove blocked email
List canned responses
Create canned response
Get canned response
Update canned response
Delete canned response
List rules
Create rule
Get rule
Update rule
Delete rule
Macros list
Create macro
Get macro
Update macro
Delete macro
Views list
Create view
Get view
Update view
Delete view
Webhooks list
Create webhook
Get webhook
Update webhook
Delete webhook
Create custom report
New tickets
Ticket sources
Ticket rating
Agent rating
Rating per agent
Rating per team
Ticket status
Tickets status per agent
Tickets status per team
Response time
Response time per agent
Response time per team
Resolution time
Resolution time per agent
Resolution time per team
New tickets (24h distribution)
Ticket sources (24h distribution)
Ticket rating (24h distribution)
Ticket status (24h distribution)
Response time (24h distribution)
Resolution time (24h distribution)
Failed outgoing emails
Tickets status duration
Tickets status duration total
Tickets status duration per agent
Tickets status duration per team

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